{"id":18073,"date":"2026-07-22T12:59:32","date_gmt":"2026-07-22T03:59:32","guid":{"rendered":"https:\/\/moff-moff.jp\/?page_id=18073"},"modified":"2026-10-09T09:22:41","modified_gmt":"2026-10-09T00:22:41","slug":"app","status":"publish","type":"page","link":"https:\/\/moff-moff.jp\/en\/app\/","title":{"rendered":"00-05_MOFF Official App Completely Renewed"},"content":{"rendered":"
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\n \n \"MOFF\n <\/a>\n<\/div>\n\n\n\n

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October 1, 2026: MOFF Official App Completely Redesigned<\/span><\/span><\/p>\n\n\n\n

Closer, more affordable.<\/strong>
Connecting with animals<\/strong>
Towards a new experience.<\/strong><\/span><\/p>\n\n\n\n

Download the app now,
Let's start a special time with the animals!<\/p>\n\n\n\n

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\"MOFF<\/figure>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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\"MOFF<\/figure>\n\n\n\n
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October 1, 2026: MOFF Official App Completely Redesigned<\/span><\/span><\/p>\n\n\n\n

Closer, more affordable.<\/strong>
Connecting with animals<\/strong>
Towards a new experience.<\/strong><\/span><\/p>\n\n\n\n

Download the app now,
Let's start a special time with the animals!<\/p>\n\n\n\n

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"I want to see that animal I love so much again."<\/h2>\n\n\n\n

The official MOFF app is designed to make those desires even more affordable and special. Earn points instantly by visiting or shopping at MOFF-operated facilities such as cat cafes, animal cafes, zoos, and aquariums, and the more you visit, the more exclusive coupons and special benefits tailored to you will be sent.<\/p>\n\n\n\n

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Let's get started in 3 easy steps<\/strong><\/h2>\n\n\n\n
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Download the app for free<\/strong>
It only takes one minute to complete from the store. Membership registration is also free.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Present your membership card barcode at the cash register in the store.
<\/strong>Points are awarded instantly every time you visit the park or make a purchase.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Exchange your points for coupons and snack vouchers to fully enjoy MOFF!<\/strong>
Exchange your accumulated points for your favorite rewards and make your time with the animals even more enjoyable.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

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If you haven't downloaded the app yet<\/strong>
Please register here.<\/strong><\/p>\n\n\n\n

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Three features of the MOFF official app<\/h2>\n\n\n\n
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Your membership card<\/strong>
Change the design!<\/strong><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

You can customize your in-app membership card with your favorite animal or design.<\/p>\n<\/div>\n\n\n\n

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Special offers for members only<\/strong>
You can receive a coupon.<\/strong><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

As a full member, you will receive preferential benefits such as animal treat vouchers and discount\/free coupons.<\/p>\n<\/div>\n\n\n\n

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The more you visit, the better the deal.<\/strong>
10-stage system<\/strong><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

You can level up from "G" to the highest rank "SSS" depending on the number of times you use the service and the amount you spend! As your rank increases, you will receive luxurious benefits such as snack exchange vouchers and free admission tickets.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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point 1<\/span><\/p>\n\n\n\n

Choose according to your own preferences!<\/strong>
Membership card for your favorite animal<\/strong><\/h2>\n\n\n\n

From a wide range of designs,
Choose your favorite animal or design
You are free to choose.<\/p>\n\n\n\n

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You can choose from a wide variety of designs.<\/strong><\/h3>\n\n\n\n

You can choose from a wide variety of animal designs, including cats, dogs, birds, and owls.<\/p>\n<\/div><\/div>\n\n\n\n

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Change it anytime to suit your mood.<\/strong><\/h3>\n\n\n\n

You can change to your favorite design anytime from the settings screen. Enjoy it according to your mood each day.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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You can choose from a wide variety of designs.<\/strong><\/h3>\n\n\n\n

You can choose from a wide variety of animal designs, including cats, dogs, birds, and owls.<\/p>\n<\/div><\/div>\n\n\n\n

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Change it anytime to suit your mood.<\/strong><\/h3>\n\n\n\n

You can change to your favorite design anytime from the settings screen. Enjoy it according to your mood each day.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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point 2<\/span><\/p>\n\n\n\n

Save even more!<\/strong>
"Example of app-exclusive coupon"<\/strong><\/h2>\n\n\n\n

By registering as a "Full Member" on the app, you'll receive a variety of exclusive coupons to make your time at the park even more enjoyable. Take advantage of special member-only benefits such as animal treat exchange vouchers and discounts\/free admission coupons! (\u203bThe following is an example of a coupon.)<\/p>\n\n\n\n

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Animal treat exchange voucher
<\/strong>Use your points to exchange them for treats for the animals. You can enjoy this starting from just 100 yen worth of points.<\/p>\n<\/div>\n\n\n\n

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Admission discounts\/free admission
<\/strong>Earn points and get coupons that offer discounts on admission fees!<\/p>\n<\/div>\n\n\n\n

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Birthday present
<\/strong>During your birthday month, you'll receive \u00a5200 worth of animal treats as a gift!<\/p>\n<\/div>\n\n\n\n

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Thank you coupon
<\/strong>Receive a discount coupon for your next visit on your second or third visit!<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

* We also offer coupons tailored to different stages and seasons.<\/p>\n\n\n\n

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point 3<\/span><\/p>\n\n\n\n

The more you attend, the higher your rank and the more benefits you receive.
It grows rapidly.<\/strong><\/h2>\n\n\n\n

Depending on your annual usage frequency and spending, you can progress through 10 ranks from G to the highest rank, SSS! Each time your rank increases, you'll receive wonderful rewards such as snack vouchers and free admission tickets.<\/p>\n\n\n\n

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*This is an estimate of the total annual spending (including tax) and the number of visits and payments per year.<\/p>\n<\/div><\/div>\n\n\n\n

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FAQ<\/h2>\n\n\n\n

[Regarding registration and account transfer]<\/span><\/strong><\/h3>\n\n\n\n
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How do I become an app member?<\/strong><\/dt>
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Please install the app and register as a new member. You can either install the app just before payment and present your "temporary membership card," or you can complete your full registration on the spot and present your membership card.<\/p>\n<\/dd><\/div>\n\n\n\n

If I change my phone model, will my points and membership information be transferred?<\/strong><\/dt>
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Yes, you can transfer your data. Simply install the app on your new device and log in using the email address and password you used during registration to complete the data transfer.<\/p>\n<\/dd><\/div>\n\n\n\n

I can't log in even when I enter the email address and password I used for the old MOFF app.<\/dt>
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The email address and password you registered with the old app cannot be used to log in to the new app.
We apologize for the inconvenience, but please use the new app.Please register as a new member.<\/span><\/strong><\/p>\n<\/dd><\/div>\n\n\n\n

Is it not possible to transfer my rank and points from the old app?<\/dt>
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Due to the transition to the new app, it will not be possible to transfer your "membership rank," "various coupons and tickets," or "acquired points."<\/span>We sincerely apologize for any inconvenience and trouble this may cause to our customers who have been using the current app.For those who have not used their free admission coupon issued through the old app as of September 30th, we will transfer (reissue) it as a free admission coupon to the new app.<\/span><\/strong>I will do so.
For more detailsHere<\/a>Please check.<\/p>\n<\/dd><\/div>\n<\/dl>\n\n\n\n

\u3010[Regarding points and membership card functions]<\/strong><\/h3>\n\n\n\n
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How do I earn points?<\/strong><\/dt>
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When paying, please present the barcode displayed on the "CARD (Membership Card)" screen of the app at the register. Points will be credited immediately after payment is completed.<\/p>\n<\/dd><\/div>\n\n\n\n

Do the points have an expiration date?<\/strong><\/dt>
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Yes, points expire one year after they are awarded. You can check your current point balance, the number of points due to expire, and the expiration date at any time from "Point Inquiry" on the "CARD" screen in the app.<\/p>\n<\/dd><\/div>\n<\/dl>\n\n\n\n

[Regarding the use of coupons and point exchange]<\/strong><\/h2>\n\n\n\n
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What can I use the points I've accumulated for?<\/strong><\/dt>
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You can exchange your points for coupons of your choice from the "Point Exchange" menu on the "MORE" screen of the app. You can also select and exchange multiple coupons at once. The exchanged coupons will be reflected on the "COUPON" screen of the app.<\/p>\n<\/dd><\/div>\n\n\n\n

I accidentally pressed the "Used" button on the coupon myself. Can I no longer use it?<\/strong><\/dt>
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The procedure varies depending on the type of coupon.<\/p>\n<\/dd><\/div>\n\n\n\n

If we use it as a group, is it possible to award points to everyone's app?<\/strong><\/dt>
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No, points can only be awarded per person (one membership card) per transaction.<\/strong>If you would like everyone to receive points, please have them pay separately.<\/p>\n<\/dd><\/div>\n\n\n\n

I was unable to receive points at checkout because my membership information couldn't be scanned. Although they addressed the issue later, the points haven't been reflected in my purchase history.<\/dt>
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We apologize for any inconvenience this may cause. If points are awarded at a later date, due to system specifications,
Points earned will not be reflected in your "Purchase History." However, you can check your awarded points in your "Point History."<\/p>\n<\/dd><\/div>\n<\/dl>\n\n\n\n

[Regarding the assessment period and application timing of ranks]<\/strong><\/h2>\n\n\n\n
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What period of usage determines my rank? (Regarding the rank assessment period)<\/strong><\/dt>
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The assessment will be based on the total amount spent and the number of visits within one year from the date you first used our app. (For example, if you first used the app on January 1, 2026, the assessment period will be one year, until December 31, 2026.)<\/p>\n<\/dd><\/div>\n\n\n\n

When will my rank go up?<\/strong><\/dt>
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Even during the assessment period, you will be promoted to the next rank the day after you meet the conditions for the next rank.<\/p>\n<\/dd><\/div>\n\n\n\n

Is it possible to be demoted (rank down)?<\/strong><\/dt>
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Yes, we do. At the end of the assessment period (1 year), we evaluate your usage record for that year and determine your rank for the following year. Therefore, if your performance does not meet the requirements for your current rank, your rank will be lowered the following year. (For example, if you meet the requirements for "S rank" in 2026, you will start at "S rank" again in 2027. However, if your performance for the entire year of 2027 is equivalent to "B rank," your rank will be downgraded to "B rank" in 2028.)<\/p>\n<\/dd><\/div>\n\n\n\n

How can I maintain my current rank?<\/strong><\/dt>
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During the assessment period for your current rank (1 year), you can maintain the same rank the following year by meeting the requirements for that rank again (annual spending and number of visits).<\/p>\n<\/dd><\/div>\n<\/dl>\n<\/div><\/div>\n\n\n\n

Transfer of free tickets from the old MOFF app,<\/strong>
For inquiries regarding the app, please use the dedicated form.<\/strong><\/p>\n\n\n\n

About the app
Contact us<\/span><\/a><\/div>\n\n\n\n
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Download the app now,<\/strong>
Let's start a special time with the animals!<\/strong><\/h2>\n\n\n\n
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\u65e7MOFF\u30a2\u30d7\u30ea\u304b\u3089\u306e\u7121\u6599\u30c1\u30b1\u30c3\u30c8\u5f15\u304d\u7d99\u304e\u3001\u304a\u3088\u3073\u30a2\u30d7\u30ea\u306b\u95a2\u3059\u308b\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u5c02\u7528\u30d5\u30a9\u30fc\u30e0\u3088\u308a\u627f\u3063\u3066\u304a\u308a\u307e\u3059\u3002<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"swell_btn_cv_data":"","footnotes":""},"class_list":["post-18073","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/pages\/18073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/comments?post=18073"}],"version-history":[{"count":136,"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/pages\/18073\/revisions"}],"predecessor-version":[{"id":20678,"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/pages\/18073\/revisions\/20678"}],"wp:attachment":[{"href":"https:\/\/moff-moff.jp\/en\/wp-json\/wp\/v2\/media?parent=18073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}